![]() ![]() Select the checkbox to mark the ticket as secure.If the issue is with a specific student or students, please provide the student's name or student ID.Provide the username of the user having the issue if it is not yourself.Provide a step-by-step of your process to reach the place that is causing issues or prompting your question.What district are you with or what is your district ID?.The following information is helpful in troubleshooting an issue or answering questions: Provide a Subject or a short description of what your issue or question is.Not sure which product to select? Visit What Product am I Using? Fill out the form to provide information to our team. Submit a request to send in a new ticket the support team. If you have additional information to include on your ticket, please respond to the ticket already in progress. This ensures that your issue is being worked on by the same agent throughout the process and ensures your ticket will be resolved as quickly as possible. If you have an existing ticket and want to check on the status, please do not send in an additional ticket.This ensures that communication is clear about the issue being looked into and allows agents to easily submit a specific problem in to the development team if needed. If you have multiple issues, please send a ticket for each unique problem.Screenshots or screencasts are appreciated to best understand where you're at in the system.If having an issue with a computer-based assessment specific to a certain question, please include the Test Item ID (found in the lower right corner of the student testing window).Be specific! What teacher? What student? What school site? Provide as many details as possible.This helps us properly prioritize the issue against other work in our queue. Provide as much pertinent information as possible, including any pertinent time sensitive information like local/state reporting deadlines.Did you check the help center for answers? Click the Illuminate logo at the top left of this article to explore all articles for your product.
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